william01 Posted yesterday at 10:30 PM Share Posted yesterday at 10:30 PM Air France allows passengers to cancel their booking within 24 hours of purchase and receive a full refund without any penalty, provided the booking was made directly through Air France's official website, mobile app, call center, or ticket counter. This 24-hour cancellation policy applies only if the departure date is at least seven days away from the time of booking. The policy covers all fare types, including non-refundable and basic economy tickets, but excludes bookings made through third-party agencies, group reservations involving ten or more passengers, and tickets purchased with travel vouchers or Flying Blue miles. Cancellations within the 24-hour window can be completed online through the “My Bookings” section on the Air France website or app, or by contacting customer service. Once canceled, the refund is processed to the original payment method within seven to ten business days for credit card purchases, and potentially longer for other payment types. After the 24-hour period, the standard fare conditions apply. Light and Promo fares typically become non-refundable, and only unused airport taxes may be claimed. Standard, Flex, and Premium Economy tickets may be refundable with a cancellation fee or converted to a travel credit depending on the fare rules. Business and First Class tickets often allow more flexibility and may be canceled with a smaller fee or fully refunded depending on the specific fare purchased. If Air France cancels the flight or changes the schedule significantly, passengers are entitled to a full refund or free rebooking, regardless of fare type. Refund requests due to airline-initiated changes must be made through customer service. Travelers must ensure that their cancellation falls within the 24-hour window by checking the exact time of booking confirmation. The window is calculated from the moment of ticket issuance, not payment authorization. Regional consumer laws may provide additional protections in some markets. For example, in Brazil, Chile, and Peru, local legislation may offer similar or extended free cancellation rights that Air France follows when operating in those countries. Refunds for 24-hour cancellations typically include all fees and taxes, but minor differences may occur due to currency conversion or processing charges imposed by banks. Air France does not charge an administrative fee for 24-hour cancellations made online or via its mobile platform. In the event of a technical issue or delay in processing, passengers are advised to keep records of the original booking and cancellation confirmation. Issues occasionally arise with refunds not processing automatically, requiring follow-up with customer service. In conclusion, Air France’s 24-hour rule allows a full refund without penalty for eligible bookings canceled within 24 hours, provided the departure is at least seven days away and the ticket was purchased directly. The policy does not apply to third-party bookings or award tickets, and post-deadline refunds follow fare-specific rules. Quote Link to comment Share on other sites More sharing options...
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