+1-833-845-1858 What is the LATAM cancellation policy?%Guide

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LATAM Airlines allows passengers to cancel a booking within 24 hours of purchase for a full refund, provided the ticket was bought directly through LATAM’s official website, app, or sales channels, and the departure is at least seven days away. This 24-hour cancellation policy applies to all fare types and ensures a complete refund without any penalties. After the 24-hour window, LATAM’s cancellation policy depends on the fare category purchased. Promo and Light fares are usually non-refundable, meaning passengers cannot reclaim the ticket cost but may recover certain taxes as credit. Plus, Top, and Premium fares offer more flexibility and may allow cancellations with a fee or partial refund depending on the route and conditions. Business Class tickets typically have the most flexible cancellation terms, often permitting refunds after deducting applicable charges.

LATAM processes cancellations through its Manage Booking feature online, mobile app, or by contacting customer service directly. Refunds for eligible cancellations are credited back to the original payment method and may take seven to ten business days to process. If a flight is canceled by LATAM or significantly delayed, passengers are entitled to a full refund or free rebooking regardless of fare type. In cases of involuntary changes, passengers may also choose to retain the ticket value for future use within a specified validity period.

Tickets booked through third parties or travel agencies must be canceled through the original booking channel. Group bookings and award tickets using frequent flyer miles are subject to different cancellation conditions. LATAM also complies with regional consumer protection laws, such as allowing cancellations within 48 hours for Chilean domestic flights booked at least seven days in advance. In Brazil, a seven-day right of withdrawal exists, though a small fee may apply after 48 hours. In Peru and Colombia, local laws similarly offer limited free cancellation rights shortly after booking.

LATAM may apply service fees depending on the region and the method of ticket cancellation. Optional services like seat selection or baggage fees are usually refunded as LATAM Wallet credit rather than to the original payment method. Customers are encouraged to review fare conditions at the time of booking, as cancellation eligibility and refund amounts vary based on fare type, route, and payment method. Travelers should act within the 24-hour window for maximum flexibility and monitor all confirmation emails to ensure proper processing. Documentation should be retained until the refund is received. In summary, LATAM provides a full refund for cancellations made within 24 hours of booking under qualifying conditions, while post-deadline cancellations are governed by specific fare rules and may involve fees, limited credits, or non-refundability depending on the ticket type.